Everyday English — On the Phone

"National Health Agency, good morning. May I ask who's calling, please?"

لماذا تسأل السكرتيرة May I ask who's calling وليس Who are you؟ وما الفرق؟

"Just a moment Miss Zaina, I'll put you through."

ما معنى put you through؟ وما التعابير الهاتفية الأخرى الشائعة؟

"I'm sorry, Dr. Amal's line is engaged. Will you hold on or can I take a message?"

ما معنى the line is engaged؟ وكيف يختلف عن the line is busy؟